We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to theteam@singlefilewines.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 1300 885 807 for return instructions.

If you wish to cancel your wine club membership, please call us on 1300 885 807 or email wineclub@singlefilewines.com

Singlefile covers Australia coast to coast. Fast and cost effective delivery is important to us. The following guide outlines our delivery process and shipping options.

When will my order ship?

Your order is carefully packaged by our team in Denmark, Western Australia, and shipped with Australia Post during weekday business hours.

If placed before 1pm AWST, we aim to ship the same day. Orders after 1pm or on weekends/public holidays will generally ship the next business day.

How much does shipping cost?

We aim to offer the best possible price we can, including free shipping for qualifying orders:

• Fewer than 6 bottles: See flat rates by state below
• 6+ bottles: Free to capital city metro areas
• 12+ bottles: Free Australia-wide

Flat rate for orders under 6 bottles:

• WA: $12
• NSW, VIC, SA: $19
• QLD: $20
• TAS: $42
• NT: $44

Note: Flat rates apply to metro areas. If you're in a regional location, we may contact you to confirm a custom shipping quote. You’ll have the option to proceed or cancel before dispatch.

For international delivery or special orders (e.g. events or corporate gifting), shipping is quoted based on Australia Post rates. Contact us to request a quote.

What packaging options are available?

Your wine is carefully packed in elegantly branded and secure shipping cartons (single, twin, six-pack, or twelve-pack sizes).

For gifts or special orders, we can offer branded tissue, premium boxes, and handwritten cards — just get in touch with our team to arrange it.